Hotel Front Office Management. As the communications center of a hotel the Front Office is always a stepping stone for entrylevel managers Front Office offers each student the opportunity to communicate on a daily basis with all departments of the hotel increasing the candidate’s exposure to the full property operation The Front Office is a vital part of any hotel.
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The Front Office is also called the nerve centre of a hotel It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property As this department is located around the foyer area of the hotel and is visible to the guests patrons and visitors they are collectively called “ Front Office ”.
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If a hotel front office has a PMS the operator of the computer terminal must learn to enter data or commands sequentially Documentation written instructions on how to operate computer software accompanies all property management systems.
21 Notes FRONT OFFICE OPERATIONS
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Work towards Customer Delight Customer satisfaction is the ultimate goal inFocus on the Details Small things have a huge impact on the hotel &Be Extremely Organized The post of front office manager also brings manyMingle with Staff and Guests Making time to communicate with his staff asBe Result Oriented You should have your eyes and ears open to be anBe a Team Player You should be able to be a team player even though youBe Proactive You must not wait for top management to tell you how toBe Open to Improvement You will receive a pat on the back when things are.
